Order cancellation

In order to order the products offered on our Website, you must become a member and after placing your order, upload your design files in PDF, PSD, AI, INDD, SVG, EPS formats. If the file you send is suitable for printing, a confirmation e-mail will be sent to your e-mail address registered on the Website. You can cancel your order without any compensation before you receive this confirmation e-mail. To do this, you must send your request via e-mail to customer baski@ranseymatbaa.com or via the 'Customer Services' phone number specified on the website. In case of cancellation of the order in this way, the refund of the payment you made for your order will be transferred to your credit card or bank account, depending on your payment method, within an average of 4-5 business days after we receive the cancellation request.

It is not possible to cancel the order and refund the payment after the confirmation e-mail is sent to you and/or the file you send is printed.

Return Conditions

You can return your orders, other than Printed Products, within 14 days after your order is delivered to you.

There is no refund for Printed Products printed in accordance with the file sent by you. However, if a problem arises with these products that is solely caused by us, the relevant product will be printed again upon your request and evaluation and will be delivered within the time specified in the acceptance of the change request.

We would also like to point out that if the products are reprinted for a reason caused by us, the product will be reprinted as approved by you and no corrections will be made to the document you send in this context.

Used and damaged products, disposable products, products that deteriorate quickly or are likely to expire cannot be returned.

Return Procedures

In order for the refund to be made, simply contact Customer Relations and indicate your return request. Our e-invoice taxpayer customers are required to issue a return invoice.

The refund of the payment you made for your order will be transferred to your credit card or bank account, depending on your payment method, within an average of 4-5 business days after the product's compliance with the Return Conditions specified above is checked by our Quality Management Department and found suitable for return and the return approval is given. Depending on your bank, it may take a few days to see your refund on your credit card or bank account. The specified refund process depends only on the bank where your account is located and in this context, we do not have any right or authority regarding the process.

As a result of the evaluation made by our Quality Management Department, if it is determined that your return request does not comply with the Return Conditions and therefore a return approval is not given, the product you sent with the return request will be re-sent to your address registered on our website within 10 days with a prepaid payment.